30/11/2019
Objectives for Today
Unleashing the Power of your Emotional Intelligence Dr Eva Doherty, Director of Human Factors in Patient Safety
• What is Emotional Intelligence
• How can we become even more emotionally intelligent
RCSIDEVELOPINGHEALTHCARELEADERSWHOMAKEADIFFERENCEWORLDWIDE
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Does it matter how you feel?
You might have heard of EI / EQ………
Afraid
Surprised
High
Angry
Happy
Pleased
Annoyed
Content
Sad
Calm
Bored
Tired
Low
Unpleasant
Pleasant
Emotion
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Is EI relevant for nurses? Sampling the evidence
The science of EI …
Began in 1990 by Salovey & Mayer
• CodierE.,CodierDD (2017) CouldEmotionalIntelligenceMakePatientsSafer?Specific skillsmighthelpnurses to improve communication,conflict resolution,and individualand teamperformance. AmerJNurs 117(7):58‐62
Emotional intelligence is "the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action".
• MichelangeloL. (2016) Theoverall impactofemotional intelligenceonnursing studentsandnursing. Asia‐Pacific JOncolNurs 2(2):118‐ 124.
• HolberyN. (2015) Emotional intelligence‐essential for traumanursing, IntEmNurs 23:13‐16.
• TaylorB.,RobertsS.,SmythT.,TullochM. (2015) NurseManagers’ strategies for feeling lessdrainedby theirwork:anaction research and reflectionproject fordevelopingemotional intelligence, JNursMan,23:879‐887.
• ShataL.,GargiuloL.(2014) AStudyof the InfluenceofNursingEducationonDevelopmentofEmotional Intelligence JProfNurs, 30:511‐ 520
• PorJ.,BarribalL., Fitzpatrick JRoberts J (2011) Emotional intelligence: Its relationship to stress, coping,well‐beingandprofessional performance innursing students, NursEdToday ,31:855‐860.
• SmithKB.,Profetto‐McGrath J.,&CummingsGC (2009) Emotional intelligenceandnursing:An integrative literature review IntJNurs Stud :1624‐1636
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