30/11/2019
Use Emotions: Specific i nfluence of emotions
Individual and group differences
Emotion
Impact
Emotional sensitivity:
- Ability to pick up emotional signals varies from person to person
Anger
Fight
Disgust
Reject Avoid
Fear
Sadness Surprise
Give up
Specific causes of emotions: - Can vary from person to person and across groups
Pay attention
Happiness
Explore
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Specific causes may differ………..
Emotional Differences………..
Expression of emotions:
• Disgust
Different cultures foster different display rules
•
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Empathy • The art of demonstrating that you ‘get’ the emotion behind what is being expressed
Empathy works !
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